UBC CPD: Communication Course for Healthcare Professionals: Navigating Challenging Conversations Across the System (Vancouver)

Learn how to effectively navigate challenging conversations across the health-care system. New communications skills will allow you to enhance the system, improve outcomes and lead to better patient and healthcare practitioner satisfaction.

In this one-day workshop you will learn a simple four-stage framework to navigate difficult conversations. After the workshop, you’ll benefit from a 30-minute personalized coaching call and have opportunities to share with peers and program facilitators your insights, successes and challenges.